Privacy Policy

This Privacy Policy explains how Extreme Steam Inc (“we,” “us,” or “our”) collects, uses, and shares information when you visit extremesteaminc.net (the “Site”), request a quote, or use our cleaning services. By using the Site or our services, you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Contact details you submit through a form, phone call, or email (name, phone number, email address, service address, and any details about the work you need).
• Newsletter subscriptions when you opt in to seasonal cleaning tips or company updates.
• Usage analytics collected automatically when you browse the Site (pages viewed, approximate location, device and browser type, referring URL).
• Cookies and similar technologies as described in our Cookie Policy.

2. How we use it

• To respond to quote requests and schedule appointments.
• To deliver the cleaning services you have booked.
• To send service confirmations, reminders, and follow-up messages related to your appointment.
• To send newsletter content if (and only if) you have opted in, with the ability to unsubscribe at any time.
• To improve the Site, our pricing, and our service offerings.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Service providers we use

We share limited information with a small number of vendors who help us run the business. These vendors are bound by contract to use the information only on our behalf:

• Email delivery — we use Resend to send transactional and newsletter emails.
• Hosting and DNS — the Site is served from a content delivery network and may be cached at edge locations.
• Analytics — aggregated, privacy-respecting analytics to understand which pages and services people use.

We do not sell your personal information to third parties for advertising purposes.

4. How long we keep it

Quote-request information is retained for as long as is reasonably needed to complete the job and for legitimate business records. Newsletter subscription details are kept until you unsubscribe. Aggregated analytics data is retained on a rolling 24-month window.

5. Your choices

• Email opt-out. Every marketing email includes an unsubscribe link. Transactional messages tied to a booking will continue.
• Cookies. You can decline non-essential cookies from the consent banner or via your browser settings.
• Access, correction, or deletion. You may ask us to confirm what we hold about you, correct it, or delete it. We will respond within a reasonable timeframe.

6. California residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you additional rights:

• The right to know what categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of any “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not engage in either.
• The right to non-discrimination for exercising any of these rights.

To exercise a California-specific right, email us at the address below and reference “California Privacy Request.”

7. Children

The Site is intended for adults arranging cleaning services. We do not knowingly collect personal information from children under 13.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No internet transmission or storage system is 100% secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Material changes will be flagged on the Site.

10. Contact us

For any privacy question or to exercise a right described above: